Claim adjuster Success Stories - Five Star Claims Adjusting
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Claim Adjuster Success Stories

Claim Adjuster Success Stories from Five Star Customers


“Dear Gary:
On behalf of the residents of Forest Villas Condo Apartments, the Board of Directors wants to thank you and the entire team at Five Star Claims Adjusting for your success in the settlement of our hurricane damage claim.”

Constance L. Mentel,
Forest Villas Condominium Apartments, Inc.

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“I would like to take this opportunity to express my thanks and appreciation for your very active participation in my recent insurance claim.From our first meeting, I knew I could rely on you and Five Star Claims Adjusting to see me through every step of the claim process. Your taking the time to acquaint me with the overall process and timeframe helped me to set my expectations appropriately. You answered all my questions and returned phone calls and e-mails quickly, making a potentially stressful situation easier to deal with.I’ve been impressed with how you’ve worked with the insurance company to get them on site quickly and to advance funds so the money was available when I needed it.It has been a pleasure working with you and Five Star Claims Adjusting.”


“I would like to take a moment to thank you for helping me with my insurance claim. After I noticed standing water under my sink, I called Five Star and an inspector was at my house the next day. The professional and courteous staff inspected my kitchen and wrote up an estimate of all the damages. Then the Adjuster negotiated with my insurance company on my behalf to maximize my settlement! With my hectic work schedule, your company has been a blessing. I received my check shortly after my claim was filed and my brand new kitchen is ordered and on the way! Thank you again, Five Star, for the excellent service!Best Regards.”
Shawn Wentworth

“We want to thank Five Star, and especially Larry Weaver, for the great job that was done in handling our roof damage claim with our insurance company. Within two days after we signed our contract with Five Star, Larry had our insurance adjuster out to assess the damage to our roof. It was very obvious that Larry did a very convincing job because three days later, he was able to tell us that our claim had been accepted by our insurance company and that a check would be in the mail within a few days. We received a net payment that will not only pay for a new roof, but a roof with updated materials that will reduce our future insurance payments. Anyone that has had to handle an insurance claim on their own will agree that it’s an uphill battle and often a losing proposition. It would recommend Five Star to anyone who is facing a serious claims situation.”
Mr. Joseph Scodro

“The purpose of this letter is to commend Clint Umbrell for his professionalism and diligence in helping me secure a 2009 claim from my insurance company for interior and exterior damages sustained to my home during Hurricane Wilma in 2005.”
—Mr. Rick Acosta, Broward County School Teacher

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“I just wanted to personally thank you for how you handled my claim. Although I was actually a retired agent from the company, I never expected to receive any money for what seemed like only a minor damage.It was amazing how fast you inspected my papers, and processed the claim, getting me back even more than the cost of the roof itself. I would place you in the top one percent of the best professionals that I’ve ever worked with in all areas. You are also very honest and extremely personable.”

Elliot Berman

“My husband and I would like to thank you for all your hard work in helping us to get the insurance company to pay to replace or roof, which was damaged by Hurricane Wilma. the insurance company initially told us the damage did not exceed our deductible and therefore would not reimburse us for the damages. Last year we called you, and we are very happy we did. It took almost a year for the insurance company to pay, but thanks to your perseverance and hard work we finally got the money. You always kept us informed on how things were developing and that was very important to us.”

Carlos & Susana Diaz

“Five Star is a premier adjusting firm, thank you for your assistance in this difficult process. If the need ever arises again, yours will be my first call.”

Lisa Marziale, Property Manager, The Racquet Club of Kendale Lakes Condominium in Kendall, Florida

“Thank you for a job well done. We tried to handle the claim ourselves. But without Five Star, we would not have been able to restore the value to our property.”

Wendy Philips, The Continental Group Incorporated on behalf of SunPointe Springs Condominium in Oakland Park, Florida

“After you performed a free roof inspection, you agreed to represent the association on a contingency basis. There would be no cost to the association if you were not successful and this was an easy decision for us. In less than 60 days, your expert team of engineers, negotiators and insurance experts assisted us in our insurance company awarding us additional $550,000.00 cash!”

Ann Campbell,
President, Waterside Village Condominium Association